Case Studies

“I had a fantastic experience with Henrietta and the rest of the team at Family First Solicitors. I highly recommend them to anybody looking for an honest, trustworthy and reliable legal service. Henrietta guided me through the most difficult time of my life, providing a phenomenal level of service and helping me build a water-tight…

“This firm was recommended by a friend and this was the best recommendation I could have possibly obtained to help with my complex matter. Family First are deeply knowledgeable, efficient, prompt and profound. Their support in my children’s and financial cases cannot be praised enough. They quickly grasped the nuances of the matter, provided highly…

“Great service and timely communications, written in a way that conveyed the points well, but didn’t cause alarm or stress. This is a refreshing change, having dealt with a much bigger law firm whose communications were stressful and badly written. Thank you for the speed with which you conducted my instructions. A great improvement compared…

“I am forever grateful for all the help and support I have received from Ursula – she is very knowledgeable, very professional and very supportive. I don’t know how long my divorce would’ve dragged on if it wasn’t for Family First. Prices are very reasonable and services worth every penny. Initial meeting was £60 and…

“Many thanks to George Sayers at Family First Solicitors for an excellent work and result. The support, advice and guidance received before, during and after the court hearings were amazing. George was kind, patient and a good listener from the beginning to the end. I had a great experience and a successful court hearing. I…

“Ursula Rice at Family First is one amazing lady! Thanks to her, my divorce and settlement was sorted within a year, having previously had three other solicitors rip me off over nine years. I cant thank her enough – she is so down-to-earth and offered me the best advice possible. The solicitors I previously used…

“I want to say a massive thank you for making this so pain-free. I know it wasn’t the most complicated of divorce settlements, but it’s still a massive relief to have it all done and dusted so quickly and without any undue stress or unforeseen costs. Thank you so much.” K.E.

“Thank you very much for your help this morning and your understanding. We appreciate your advice. Thank you very much. I work as an interpreter and so I would definitely recommend you when families are looking for legal assistance.”

“The only family solicitor you need! From the start, George and his legal assistant Maria were outstanding. He gave me reassurance throughout. We laughed together, analysed together, he was not only by my side, but genuinely believed in mine and my children’s case. There isn’t another solicitor I’d ever consider, or use. George was Professional,…

“I want to thank George Sayers for the support he provided during what turned out to be a particularly difficult and lengthy case. Throughout the process, George maintained excellent communication and offered clear, thoughtful guidance every step of the way. He worked tirelessly to make things as smooth as possible, even in challenging circumstances, and…

“Just wanted to say thank you for all your hard work and dedication throughout this case, myself and my partner are both very grateful.”

“I can highly recommend Ursula Rice, who was such a friendly and understanding solicitor throughout my divorce proceedings. I always had a prompt response to queries and was kept up to date. I could not have chosen a better solicitor who understood the needs of myself and my children through a difficult time.”

“Today I came away from court with more than what I ever imagined possible. From the first day I enquired until this afternoon, they couldn’t have been any better. So sincere and genuine in their advice and approach. I really can’t recommend or thank them enough.”

“While arranging a post-nuptial agreement, they were extremely patient as my partner went through two less-than-stellar solicitors. Keeping track over where we were over the many months it took was really helpful. Thank you!”

“I visited Henrietta at Family First Solicitors following the breakdown of my marriage. I had little idea of how difficult and protracted the process would become and how much I would come to rely upon and value her excellent professional advice. From applying for the initial Decree Nisi to preparing for the court hearing, Henrietta…

“Family First Solicitors were outstanding. Following negative experiences with other solicitor firms, having Ursula’s compassionate, clear, and consistent advice was a huge relief. We decided to use the ‘pay as you go’ system which meant that we met with Ursula for explicit advice, but we did the leg work with regards to the paperwork. This…

“After an experience with a solicitor that felt as though they didn’t have my back George was a breath of fresh air. Mine was a domestic abuse and property issue so emotions were high, George dealt with things professionally, outlined the options and advised the pros and cons of each situation. He was successful with…

“From the offset, Henrietta and her staff made me feel relaxed from our first communication. They helped me case, and thoughtout gave me sound advice and always kept in communication with all updates, and always accessible. They helped me get the best possible with my case. Would definitely use and again and recommend highly.”

“I used Family First for family law for a divorce. I used the pay as you go service and would highly recommend it. Yes, it did mean I did the communication myself and took up a lot of my time. However, this meant that I always knew what was going on and I had a…

“I cannot thank Ursula enough for her exemplary service and advice throughout! I had previously used two different Firms for my Divorce proceedings. First resulted in me getting a decree absolute without knowing it was coming and without having sorted Children’s Arrangements or Financial matters. The second resulted in me haemorrhaging money and getting absolutely…

“I have been using Family First’s Pay as you Go service right the way through, from thinking about issuing divorce proceedings, to going through to obtaining a financial agreement. From start to finish, the service has been excellent. I have had the right help, at the right time, and have felt completely supported. Henrietta has…

“Amazing service and friendly people, helping me all the way through the process of helping me to see my son.”

“An excellent firm to deal with. Professional, friendly, warm and caring at a stressful time of going through a divorce. Was put at ease immediately upon meeting them. Any queries whether by phone or email were answered quickly in plain English without jargon. Pay as you go meant no large bill at the end. Must…

“I felt that the solicitor made a very thorough assessment of my tricky situation and went above and beyond what I expected to give me some good, carefully considered advice. On top of that he seemed like a really nice guy.”

“Family First Solicitors have been very professional and helpful with my case and situation. They are knowledgeable, professional, empathic, friendly and most of all genuine. You get good value here including updates about where your money is going, and they always ask if you’re happy with the next move before they proceed. I would recommend…

“It’s been a total joy with work with Henrietta through a really tough time. She has been clear, supportive, gentle and been happy to listen at all times. I have appreciated the pay as you go option as it’s allowed me to be in control of expenses and to get the exact support I need…

“Discovering Family First has been a revelation. I have been in litigation for over 8 years, and had received poor service from two other solicitors. I’ve been a PAYG client with Family First for the last 6 years and it has served me extremely well – enabling my complex and protracted divorce litigation to be…

“I wish we’d known about Family First years ago when my partner’s abusive spouse started hassling her for divorce. Even though mediation wasn’t working we were put off going to court because we thought she either had to go it alone in court against her ex (who could afford a solicitor) or spend more money…

“This is the second time I have had to use Family First, having successfully obtained a court order giving me access to my daughter. A few years in and the relationship had broken down further, contact was getting less and more difficult, and eventually it stopped all together. I went back to Family First and…

“We had Family First represent us in family court at a very stressful time. They proved to be very knowledgable and professional in getting matters concluded. I would highly recommend.”

“I required help with my divorce proceedings and Family First were genuinely fantastic at helping with the whole process, advising on what was best for me and my family and the service couldn’t have been better. I have already recommended Family First Solicitors to several people in similar circumstances by word of mouth and wanted…

“Very practical, helpful and understanding – I felt a huge sense of relief after speaking to them – £120 well spent.”

“Family First gave professional services during the legal charge on my property. I immediately felt secure in their knowledge and experience. They were prompt, efficient, friendly, non-judgemental, organised and much more. I was given a breakdown of all costs and kept informed as time went on. I really appreciated their goodwill gestures too. I would…

“Thank you for how fantastic and supportive you were with me on a personal level. You were the firm-but-fair reality check I needed at a very wobbly time. Without you I would never have got my act together and be in the (beautiful!) place I am now. My partner and I have found a way…

“The team provided professional, supportive service at an affordable price when I was going through an emotionally difficult divorce settlement. I felt in safe hands, which helped reduce my level of anxiety while facing the most challenging situation of my life. Thank you!”

“Great advice especially for someone who is self representing.”

“I used Family First Solicitors for a complex issue following a separation from my partner. Everything was conducted remotely on a ‘pay as you go’ basis, as I’m 150 miles away from their offices, and it worked brilliantly. It meant I didn’t rack up a huge legal bill and was able to access the advice…

“I would highly recommend Family First’s services. I’d met with two different solicitors regarding my matter and paid handsomely for the poor experience, before being recommended Family First. They were knowledgeable, clear, approachable and patient. Overall a far better service than anywhere else I’ve been – and cheaper.”

“I had an excellent experience with Family First Solicitors, they were absolutely amazing throughout. They listened to all of my concerns and answered all of my questions. I could not have gone through the family court process without their help, guidance and support. Thank you for a result which I didn’t think I could ever…

“I owe Ursula and her team the biggest thank you. Not only have they saved us money with their Pay-as-you-go service, but have been so caring, understanding and have made a truly stressful situation easier than I could have imagined. Ursula and Helen were organised and work professionally together whilst being down to earth (not…

“Ursula exceeded any expectations I had and allayed any fears I had.”

“Just signed the documents. I thought I’d send you an email to thank you for your kind help as I feel like I have finally made some progress, and I wouldn’t be able to do this without you. Hopefully the court process goes smoothly. Much appreciated!”

“Highly recommended. Ursula was fantastic and took her time to discuss my case with great patience and professionalism. I feel I had the most honest advice in what is a stressful time for most people, and she had my best interest in mind rather than the potential fees. Would definitely recommend this firm!”

“A great big thank you for all your help to date. You have always been a pleasure to deal with and I’ve really appreciated your no-nonsense personable approach that has also championed my ability to do much of this myself and as a side effect has really helped raise my post-divorce confidence. I have and…

“Bruna was magnificent from start to finish of my case, being there every step of the way, helping me feel supported through such a difficult time. With a no nonsense, concise, honest, yet warm approach, Bruna will leave you in no doubt as to where you stand and will work together with you to achieve…

“I was really apprehensive about what the service would be like. George Sayer was very helpful and gave me all the answers I needed to feel comfortable in what my next steps needed to be. I would highly recommend anyone get in touch for a fast, cost effective and reliable service.”

“I am so grateful to find such an understanding and efficient firm to take on my case . From start to finish I felt totally supported practically and emotionally. It has been a difficult road for me and my family to get to the end result we needed . All of the team at Family…

“I just wanted to say how grateful I am to Family First for their support and valued advice, during a very prolonged and difficult time. Their professionalism and knowledge kept me going when I was ready to give up, for which I will be forever thankful.”

“Helpful and clear communicators, and very reasonable to deal with.”

“Very welcoming and appeared genuinly interest in my family concerns. I dealt with Ursula who was great in that she was direct in telling me what legal rights I have. I would definitely recommend Family First Solicitors.”

“I had a fantastic experience with Henrietta Pote and the rest of the team at Family First Solicitors and would highly recommend them to anybody looking for an honest, trustworthy and reliable legal service. Henrietta guided me through the most difficult time of my life, providing a phenomenal level of service and helping me build…

“Bruna did an amazing job for me Highly recommend her was there every step of the way always on the phone and help me in every way possible to get my daughter back in my life thank you so much.”

“I went through terrible time in my life but Family First were so friendly and understanding. They were the best I could possibly have imagined, after having spoken to so many solicitors who were just after my money and didn’t care about me. I can’t thank you guys enough. I will be recommending Family First…

“Amazing! Ursula helped me so much, through the court process and helped me grasp everything. Any fears I had going into court were washed away and even when I panicked Ursula handled everything extremely well. Always kept me in the loop and explained clearly. In the end we got the result we wanted and couldn’t…

“I would like to thank Family First Solicitors for all their excellent help and advice over the course of a long drawn out and stressful divorce. The team always took time to explain things carefully and to explore all the various options available at different points in the process, while at the same time being…

“Grass roots advice. No nonsense definition of the law with realistic expectations.”

“My solicitor did an amazing job with helping me with my court case that I and and ex partner were going through. They were always there to contact via email or phone and really helped me feel confident. They also recommended an amazing counsel during our second court case who again was great and helped…

“Fantastic! Very caring and compassionate, the pay-as-you-go service is excellent. The advice I have received has been spot on and has helped me get through this difficult process. I have recommended them to friends that are having similar difficulties.”

“I had previously represented myself in court, which caused me a lot of stress and anxiety. Then I was recommended to Family First by a friend and they took on my case. They were upfront and honest with me, and able to explain things in a way that I could understand and answered all of…

“Bruna has be absolutely amazing, helping me with everything. I felt like she cared throughout the whole process, I would definitely recommend Bruna. And if needed in the future will be using Bruna always!”

“Brilliant service from the Family First team, they always dealt with any issues with my divorce in a very professional manner.”

“George and Ursula do a Facebook live clinic once a week and are knowledgeable, relaxed and approachable. They strive to keep those who ask questions anonymous and give excellent off the cuff advice reassuring many of us with their information and knowledge. Invaluable to know there is somebody out there to answer those questions that…

“I had an excellent experience with using family first solicitors. My solicitor and was absolutely amazing throughout. She listened to all of my concerns and answered all of the questions I had. I could not have gone through the family court process without her help, guidance and support. Thank you for a result in which…

“I am writing this review to express my gratitude to George for his amazing service during a very challenging time for myself and my family. He was supportive, reassuring and helpful throughout. He was very thorough and did an outstanding job before and during the court hearing. We couldn’t have asked for a better solicitor.…

“I would highly recommend Family First. Great service and very professional and at the same time very understanding and caring. Thank you for all your help, assistance and guidance, very much appreciated. All the best!”

“I have been using Family First’s “Pay as you Go” service right the way through, from thinking about issuing divorce proceedings, to going through to obtaining a financial agreement. From start to finish, the service has been excellent. I have had the right help, at the right time, and have felt completely supported. Henrietta has…

“I would personally like to thank you for your time, swift professional advice and your open and honest approach to my situation and would not hesitate to recommend your company.”

“I am so grateful to this team, and especially to Ursula, that I don’t even know where to begin. Ursula is so knowledgeable and grounded. I absolutely admire the bones out of her. When she took on my case, I had been financially and emotionally drained by a previous solicitor, who seemed more concerned on…

“Big thank you to Ursula. If you choose Family First you will be in safe hands. Professional, patient, and realistic advice.”

“I would like to thank you from the bottom of my heart for being with me and supporting me during the hardest part of life. You have supported me to make me mentally strong and given me great professional advice.”

“I have been in litigation for over 8 years. Previously I had not received good service with 2 other solicitors and found myself in a wholly unsatisfactory position. Discovering Family First has been a revelation. I’ve been a PAYG client for the last 6 years. It has served me extremely well and enabled my complex…

“I had some amazing advice given at their 60 minute free session a few months ago. It really changed things and has made things so much better since and more importantly I feel safe and knowing I have the law on my side has really helped. Thanks again for your amazing work.”

“Fantastic! Very caring and compassionate, the pay as you go service is excellent. The advice I have received has been spot on and has helped me get through this difficult process. I have recommended them to friends that are having similar difficulties.”

“Ursula gave sound, easy to understand & down to earth advice. 100% supportive, & suggested appropriate way to pay i.e. Pay-as-you-go, as minimal support needed”

“First time using these solicitors, was very impressed with a quick appointment and great advice. I have been instructed well and felt I was listened to. Will definitely recommend and use again.”

“Ursula was amazing from start to finish. She was very humane and professional. Gave me excellent clarity and advise. Unlike other law firms she did not advise unnecessary things which would add legal costs, in-fact she simplified issues and made the whole process concise and relevant, keeping costs down where possible. Ursula came to my…

“Exceptional value for the services you receive. Can’t thank them enough for everything they did for me before, during and after my court hearing. Shame I can’t give more stars, they made it such an amazing experience for me.”

“I had the pleasure of completing a week of work experience at Family First. I can say with confidence that the team are so welcoming, kind and hard-working in delivering a high quality service to their clients. Working alongside Carmen, George, Ursula and Maria, you can really tell that Family First are a team of…

“I visited Henrietta Pote, Legal Executive at Family First Solicitors, Oxford, following the breakdown of my marriage. I had little idea of how difficult and protracted the process would become and how much I would come to rely and value her excellent professional advice. Despite being a very short marriage (16 months) and there being…

“I have really appreciated the team’s work on my case. They have been very responsive and are always compassionate, thoughtful and respectful and I have always felt like they genuinely care about the outcome and understand what it would mean for me and the girls. I know so many people who have had excessive charges…

“I found the whole process very straightforward with Henrietta’s help, and will definitely recommend her should anyone I know need the help of a family solicitor in the future. We had our Civil Partnership Ceremony on the 12th May as planned and are both pleased the Pre-Nup Agreement we wanted was achieved, despite slight unavoidable…

“Family First guided me through the hardest time in my life and rescued me at short notice more than once! They are so helpful – I couldn’t have got through it all without their help. They understood where I was coming from and actually listened to me. If I ever need advice and help again…

“I would highly recommend Family First Solicitors. I used them for quite a complex issue following a separation from my partner. Everything was conducted remotely as a result of me being over 150 miles away from their offices and on a ‘pay as you go’ basis. This worked brilliantly. It meant I didn’t rack up…

“I was having a difficult time with a consent order for a divorce and Ursula at Family First offered me affordable advice which helped me to feel supported and comfortable. Ursula helped advise as much as she could and did the best for me. I really appreciate all her help and would highly recommend Family…

“I received Very good customer service and excellent, honest advice. They made it clear that they genuinely cared about my case and tried to keep my costs down wherever possible as well which is rare! My case was complicated as it was half way through with previous representation that didn’t work out well. I was…

“The team were completely amazing and professional. It made an awful time a lot less stressful and they couldn’t have been more supportive.”

“Thank you so much for all your work on this. I really appreciate your kindness, efficiency and clarity.”

“I was having a difficult time with a consent order for a divorce and Ursula offered me affordable advice that made me feel supported and comfortable. I really appreciate all her help and would highly recommend Family First for affordable but professional advice.”

“They represented me in family court at a very stressful time. They proved to be very knowledgable and professional in getting matters concluded. I would highly recommend Family Fist Solicitors.”

“George was amazing. He managed to fit me in at short notice and was very patient. He explained things clearly – making sure I understood everything thoroughly throughout the case. He was very supportive around the court date and time too. Thank you George and Ursula. Now I finally feel free and have got the…

“I had an extremely difficult situation but Family First Solicitors and their paralegal team helped me throughout with their professional, warm and friendly approach. They are excellent in family law and very kind, humble and friendly which makes everything easier!”

“I have no words to express my gratitude to George, thank you so much for being on my side. I will never forget what you done for me and for my family.”

“I went through terrible time in my life but the Family First solicitors were so friendly and understanding, they were the best I could possibly have after I had spoken to so many solicitors who were just after a money and didn’t care about their clients. I can’t thank you guys enough, I will be…

“Probably the best service I’ve ever experienced. Amazing, highly recommended.”

“I would like to thank you so much for putting me in touch with Bruna. She was an absolute Godsend to me during a very difficult and stressful time. What I liked so much about working with Bruna was her understanding of the emotions that come up for parents when going through child arrangements. The…

“Just like to say Ursula Rice at family first is one amazing lady! Thanks to her my divorce and settlement with her help was sorted within a year after having 3 other solicitors rip me off for 9 years previous. I cant thank her enough she is so down to earth and offered me the…

“Family First provided a really professional service with affordable price. Their suggestions are super helpful and valuable. Highly recommend!”

“The team are amazing – I can’t recommend them highly enough. They provided me with amazing value for money, support and advice at a time when I needed it the most. Although I hope to never need their help again, if I did, Family First would be my first port of call.”

“Professional, yet empathetic approach to promoting a smooth divorce procedure. I have really appreciated Family First Solicitors’ support every step of the way.”

“I received advice from Family First Solicitors on a family related litigation and had the best experience ever (in particular compared to a few solicitors from other practices over the last year). Their professionalism, communication and advice have been unparalleled. They have been highly efficient and straight to the point during the consultations, absolute pleasure…

“I highly recommend Family First! Ursula Rice & Helen Grimbleby are completely amazing at what they do, they were passionate and dedicated to achieve the outcome that we did! I felt totally safe in their hands, they are professional, genuine and take the time to listen. Without their support it would not have been easy-…

“Bruna offered me advice before my first family court hearing and this helped me to write a successful position statement and proposal. She was really attentive to the details I was giving her and advised me well. I felt as if she really heard me and understood the type of relationship I had with my…

“I want to thank you for all your hard work and support during my long painful divorce proceedings. It wasn’t an easy journey. But I’m grateful for everything. I’m so happy now to be free to get on with the rest of my life as are my children. I wish you all the best.”

“Would like to thank Henrietta, Maria and Carman for all their help throughout my case involving my daughter. From start to finish I felt reassured and at ease with the process and felt understood. Both myself and my partner are extremely great full for your time and patience which led us to the outcome he…

“Great service. I have used the set fee appointment and also pay by the hour Both were great value for money and Ursula was extremely helpful I would highly recommend.”

“Family First have provided brilliant legal support with my case. They have been accessible and informative throughout the process reducing the challenge of a difficult situation . I would highly recommend them to anyone in a position of need.”